Terms and Conditions

Policy Versions: One
Policy Approval Date: 15/12/2014

Refunds || Delivery || Security || Privacy

REFUND & RETURN POLICY

Refunds issue to the payee only, no exceptions. For EFTPOS transaction refunds, the payee will be required to complete the process in person to validate the security information on the card used and to provide proof of identification.
A refund may be issued when a client notifies Triple A in writing prior to the commencement of a Triple A Training Course stating a valid reason for cancellation.
Triple A reserves the right to deduct an administration fee, which will be determined in accordance with the Triple A Cancellation policy, which states that “refunds given are the difference after cancellation charges have been deducted”.
A full refund will be granted (with no administrative fee deducted) if the following should occur:

  • Triple A cancels a course due to lack of participants; or
  • When a client need to change their course date due to value reasoning.

No refund applies:

  •  A client commences a course then leaves the course without notification to the instructor. However, a refund will be considered for a client who is unable to continue due to injury or illness provided an original medical certificate is supplied to Triple A Security & Safety;
  • The client wishes to finalise incomplete unity of competency in a future course, the original fee can be used as a credit towards an alternate course;
  • A client fails to attend a scheduled training course on any given date with no less than 24 hours notification to Triple A. Prior notification will be deemed unacceptable by Triple A when provided on the day that training is being conducted;
  • A course has been conducted regardless of its entirety whereby the client is seeking reimbursement due to unforeseen or unsatisfactory circumstances;
  •  Where a non-competent assessment result may apply; and
  • Where a person is evicted from a scheduled course for improper or inappropriate behaviour.

Disputed outcomes where a client may be requesting a refund on course fees will be directed to the Managing Director for resolution. If the refund is based on an unsatisfactory result relating to course assessment criteria the dispute will be forwarded to our Register Training Organisation for a resolution prior to any consideration of refund of course fees.

DELIVERY POLICY

First Aid Courses

After booking online, you will receive an email confirmation from eWAY containing your first aid course details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
You will receive a second email containing further information relating to your chosen first aid course via email within 24 hours of making your booking online. On weekends and public holidays allow for the next working day.
If you wish to query a course booking please contact us at reception@tripleagroup.com.au.

First Aid E-Learning Courses

After booking online, you will receive an email confirmation from eWAY containing your first aid course details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
You will receive a second email containing further information relating to your chosen first aid course via email within 24 hours of making your booking online. On weekends and public holidays allow for the next working day. In addition to necessary student information your course information, when you booking an E-Learning course you will receive your log-in details to access your e-learning profile.
If you wish to query a course booking please contact us at reception@tripleagroup.com.au.

SECURITY POLICY

Triple A uses the eWAY Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousand of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  •  Payments are fully automated with an immediate response.
  • Your complete credit card number cannot by viewed by Triple A or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  •  eWAY is an authorised third party processor for all the major Australian banks.
  •  eWAY at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Triple A.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au.

PRIVACY POLICY

Introduction

Triple A Mine Services and Triple A Security & Safety (Triple A) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Triple A users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Alan Anderson at 0459 154 698.

Collection of Information

In order to use the Triple A website, we may require information from you in order to provide the best service possible.
All Correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Triple A is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Triple A customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to s. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at reception@tripelagroup.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our services, you may correct, update, delete or deactivate it by email us at reception@tripleagroup.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information for you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Triple A uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by email us at reception@tripleagroup.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Triple A may at its discretion use other third parties to provide essential services on our site for our business processes. We may share you details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Triple A does not share any information with third parties from any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect or rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Triple A site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only covet the domain name of www.tripleagroup.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the rights to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Contact Information
Trading Name:
Triple A Mine Services Pty Ltd
Australian Business Number (ABN):
37 142 431 061
Trading Address:
Shop 5, 48 Gladstone Road
Allenstown, Queensland, 4700
AUSTRALIA
Postal Address:
PO BOX 8353
Allenstown, Queensland, 4700
AUSTRALIA
Contact Telephone:
(+61) 07 49 140 952
Fax:
(+61) 07 48 076 166
Contact Email:
reception@tripleagroup.com.au
Country:
Australia